Medical Administrative | Clinical Assistant

Document Preparation 113 incorporates knowledge and skills acquired through Word 672 and Word 673 to create various office documents in a simulated business environment. Students will be able to key at a minimum rate of 55 net wpm and create various office documents using Microsoft Word.

Upon successful completion of this class, students will be able to perform the following skills/tasks:

• Create well-formatted, concise, error-free documents.
• Demonstrate the ability to multi-task and following direction competently.
• Work independently and in group settings to complete tasks using problem solving skills.
• Format letters, reports, memorandum, tables, newsletters, advertisements, press releases, brochures and other documents according to the standard operating procedure used by the fictional company Saskatoon Junction in this simulation.

Students complete at least 3-months of keyboarding classes. Students are required to complete the regular keyboarding speed of 55 wpm in order to graduate. Speeds are based on an average of five timings per keyboard requirement submitted close to or in the final month of the program.

Students complete at least 3-months of keyboarding classes. Students are required to complete the medical keyboarding speed at 50 wpm in order to graduate. Speeds are based on an average of five timings per keyboard requirement submitted close to or in the final month of the program.

Instruction in the use of Express Scribe software and the process of transcribing (keying) and formatting documents that are dictated in a time-pressured setting. Blackboard Collaborate will also be used for instruction and document submission.

Upon successful completion of this course, students will have gained knowledge of transcription software use, and be able to listen and keyboard simultaneously to produce “perfect” documents within prescribed time limits.

To facilitate an understanding of synonyms, commonly confused words, plural nouns, and possessive nouns. In addition, students will enhance their business vocabulary.

• Understand why it is important to spell correctly and learn memory devices to enhance spelling
• Spell common business vocabulary correctly
• Complete alphabetized spelling dictations
• Understand the difference between a singular noun and a plural noun
• Apply correct plural rules
• Enhance knowledge of foreign plurals Understand the difference between singular possessive nouns and plural possessive nouns
• Apply correct possession rules Enhance knowledge of commonly confused words and understand the proper usage of these words
• Use commonly confused words correctly in sentences based on context and meaning
• Understand the meaning of a synonym
• Use a dictionary and provide synonyms for vocabulary Develop vocabulary by determining the correct spelling of a word between two or three words

The learning outcomes include:

• Review and to apply grammar principles
• Study and apply punctuation, capitalization, and number rules.
• Develop competence in the use of the following (a) Eight Parts of Speech; (b)Nouns and Gerunds; (c) Pronouns; (d) Verbs and Verbals; (e) Subject-Verb Agreement and Pronoun-Antecedent Agreement; (f) Subjects, Objects, Appositives and NSCs; (g) Phrases and Clauses; (h) Sentence Types and Parts of a Sentence; (i) Who and Whom (j) Prepositions; (k) Conjunctions; (l) Adjectives and Adverbs; (m) Business Number Rules; (n) Business Capitalization Rules; (o) Punctuation.

The learning outcomes are:

• Develop an appreciation for error-free document
• Apply concepts from Communications 211 and 212 to produce error-free documents.
• Demonstrating different types of proofing techniques.
• Apply correct formatting rules to create letters and memos.
• Demonstrate time management in the creation of error-free documents.

Learning Outcomes:

Students will apply fundamentals learned in Communications 214 to:

• Create professionally written emails and letters.
• Demonstrate enhanced knowledge and usage of business words.
• Develop and demonstrate the correct use of their business vocabulary and their knowledge of writing concepts.
• Develop knowledge of email writing and create business emails.
• Enhance knowledge and demonstrated use of application and claim letter formats.
• Develop confidence speaking in front of a group by completing oral presentations.
• Demonstrate effective use of notes, body posture, and voice during speeches.

Upon course completion, the student will be able to:

• Solve and prove simple business problems using addition, subtraction, multiplication, division, ratios and percentages utilizing the order of operations.
• Calculate and present appropriately several business related problems relating to interest, taxes, commissions, insurance premiums, foreign exchange and profit percentage.
• Determine sales tax amounts, series, single discounts, insurance brokerage in buying and selling, time series periods, conversion of currency, and simple net pay.
• Determine perimeter, area volume, proportions.
• Understand and correctly use the metric system.

This course is an introduction to managing one’s personal finances. It seeks to cover general financial knowledge, related to proper budgeting, investing, borrowing and retirement planning. Upon course completion, students will:

• Identify myths about money.
• Learn to manage personal savings, credit and debt.
• Create a budget.
• Assess their personal financial situation and make adjustments in line with their goals.
• Understand the importance of financial planning.
• Learn the difference between TFSA and RRSP and the benefits of each.

To provide students with experience in the manual recording of financial information, such as: journalizing, posting, financial reports, bank reconciliations, statements, petty cash and payroll. Upon course completion, the student will:

• Understand and demonstrate accurate foundational concepts of accounting.
• Analyze transactions- service and merchandize.
• Correctly record transactions using the general journal, general ledger, and prepare trial balance and schedule of accounts.
• Use the special journals and accurately post to general and subsidy ledger.
• Calculate and post taxes- GST/PST
• Journalize /establish petty cash and replenish.
• Prepare bank reconciliation
• Perform basic payroll calculations and journalize entries.

To prepare students for the employment search, assemble employment tools and skills, follow up with employment opportunities and be promoted.

Learning Outcomes:

• Create an effective and professional resume/application letter that will allow the student to obtain an interview.
• Develop confidence in the interviewing process.
• Participate in mock interviews.
• Dress for success.

Human Relations will help students become successful in predicting, understanding, and influencing the outcome of their interactions with others. The course format is highly experiential, involving the use of case studies, exercises, and class discussions to emphasize a problem-solving and critical thinking strategy to apply accumulated knowledge.

• Introduction to Human Relations
• Motivating yourself and others
• Emotional balance
• Improving communications
• Understanding your communication style
• Building high self esteem
• Attitudes can shape your life
• Team building
• Valuing diversity
• Ethical choices

The learning outcomes of the Records Management course are:

• Understand and develop competence in indexing, coding, and cross-referencing records.
• Develop competence in using the alphabetic subject, geographic, and numeric filing systems.
• Review and create log for records retention and transfer, control of requisitions and charge-outs, and selection of supplies and equipment.
• Use a computer database to apply records management principles.
• Understand electronic records, image records, and establishing a records and information management program.

Students will develop competence in Windows 10 and file management.

• Understand the important features of Windows 10.
• Demonstrate competence in working with files and folders.
• Organize a company’s files and folders.

Students will develop competence in developing and using PowerPoint.

• Create and edit presentations with pictures.
• Enhance presentations with shapes and SmartArt.
• Customize slide masters and presentations.
• Format and insert tables and charts.
• Add media/sounds/music to the presentation.
• Create photo albums and deliver presentations.
• Develop a fully functional PowerPoint presentation.

Learning Outcomes:

• Develop proficiency in building a basic spreadsheet and a chart.
• Work with formulas, functioning and formatting.
• Work with large worksheets, charting, and what-if analysis.

Learning Outcomes:

• Develop competence working with financial functions, data tables, and amortization schedule.
• Work with multiple worksheets and workbooks.
• Create, sort, and query a table.

Learning Outcomes:

• Describe the features of the Access window
• Create a database, tables, and design views.
• Add records to a table.
• Create and use parameter queries; crosstab queries sort data, join table, export data.
• Perform calculations and calculate statistics in queries.
• Customize the navigation pane.
• Use the various functions in maintaining a database—add, change, delete, filter.

Learning Outcomes:

• Manage email messages
• Manage calendars
• Manage contacts and personal contact information
• Create and maintain tasks

Learning Outcomes:

• Understand and efficient and accurately use the features of the QB software.
• Be competent in using the functions of an automated accounting software to do basic accounting tasks.
• Create new customer files, customer accounts, changing account names, creating list of accounts.
• Complete deposits, end of day work and create respective reports.
• Use the QB software to Manage email messages.
• Create and maintain tasks, use the QB features to query accounts.
• Purchasing with cash/credit; receiving cash sales and entering information correctly
• Generate, export and print various reports: PL; BS; TB; Journals, vendor, Customer, Contact lists etc.

This class will allow students to integrate the Microsoft Office applications. This includes Word, Excel, PowerPoint, Access, and Outlook. Students will develop mastery on the use of the Microsoft Suite products and work efficiently with each, saving time.

• Embed a file of one type into a file of another type.
• Link files so that when the original file changes, the change appears in the linked files.
• Import/export data form one file format to another.
• Use merges to make letters and tickets.

Upon completion of this class, students will learn to create and manipulate PDF documents. The student will work through the many important facets of the software used in the business environment. Learning outcomes include:

• Understanding the tools of Abode Acrobat
• Creating and modifying PDF documents
• Use the document navigation tools
• PDF accessibility and document security
• Document review techniques and interactive PDF forms
• PDF distribution & management

Upon successful completion of this course, students will have gained knowledge of Microsoft Word 2019 functions and will be able to create a variety of business documents.

Students will also continue to build keyboarding speed and accuracy.

• Learn and apply the essentials of Word 219 commands
• Create/save, print, apply text paragraph and page formats.
• Navigate, review, and edit documents.
• Format memos, create envelopes, edit letters, and build keyboarding skills.
• Create and format tables, change table structures, create tables in documents, build speed and accuracy.
• Format reports, insert footnotes, files, find/replace texts.
• Adhere to academic reporting standards.
• Create /format documents with pictures, videos, SmartArt, borders, etc.
• Utilize OneDrive’ share folders/documents.

Word 673 builds on the knowledge gained through Word 672. Upon successful completion of this course, students will have gained knowledge of advanced Microsoft Word functions, be able to create a variety of business documents, and will demonstrate the following values/attributes: confidence in their ability to recognize which functions are necessary to complete various documents, and proficient problem-solving skills when tasked with formatting challenges.

Students will also continue to build keyboarding speed and accuracy and complete timings periodically.

This basic medical terminology course will provide the framework needed for students to advance to more comprehensive medical courses. The focus of this course will be the recognition, understanding, and use of medical terminology applicable to medical administrative and clinical assistant roles.

Course Objectives: To ensure competency in medical terminology combined with a basic understanding of human anatomy, common diagnostic tests, drug names, and abbreviations relevant to performing medical, clerical, and clinical tasks.

Having completed this course, students will be able to:

• Identify, understand, analyze, and use medical terms related to each body system.
• Spell and correctly pronounce medical terms and their plurals.
• Define and recognize accepted abbreviations.
• Relate individual organs and organ systems to the organization and function of the body as a whole.
• Describe common disorders, injuries, and treatments associated with each body system.
• Identify diagnostic procedures, pharmacological agents, and therapeutic procedures associated with the body as a whole.

The purpose of this course is to introduce the learner to the administrative and clinical duties of a Medical Administrative Assistant working in a hospital/clinic setting. This course will be delivered as a self-study course. Students will be assigned questions relevant to course content. You will be placed in groups where you will discuss the questions for specific tutorials and make one submission per group for each tutorial as indicated. The course calendar, provided on the last pages of the syllabus, outline weekly learning activities to assist you in the course completion.

Background: This Medical Administrative Procedures course provides students with the theoretical back-ground needed to perform medical administrative duties in varying settings.

Upon completion of this course, students will be able to:

• Effectively identify and practice their role within an interdisciplinary healthcare team.
• Demonstrate knowledge of administrative and clinical duties performed by Medical Office Assistants eg) reception, telephone etiquette, scheduling systems, handling requests, effective communication and time management.
• Display and effectively maintain professionalism and integrity in the workplace.
• Identify legal and ethical issues as it relates to Medical Administrative Assistants.
• Demonstrate knowledge about the importance of privacy and confidentiality.
• Manage varying forms of office communications.
• Regulate inventory of office/medical supplies.
• Appropriately handle difficult situations eg) requests for same day appointments, scheduling, handling of conflicts, dealing with emergencies, managing difficult clients, assisting with telephone first-aid, responding to last minute doctors’/clients’ requests, illness, properly reporting suspected abuse, etc.

Upon successful completion of this course, students will have a better knowledge of medical terminology and anatomy and will efficiently produce medical documents that are accurate in spelling and format, within specified time limits.

This class covers the process of transcribing (keying) and formatting electronically dictated medical imaging documents. Upon successful completion of this course, students will have a better knowledge of medical imaging terminology and will be able to produce medical imaging documents that are accurate in spelling and format, within specified time limits.

This is a mandatory external training through certified trainers for all medical students. The areas covered are one and two rescuer CPR and choking maneuvers for an adult, child, and infant causalities. At the end of the external training student receive the CPR Level C certificate.

Upon successful completion of this course, students will have a better knowledge of medical terminology and anatomy and will efficiently produce medical documents that are accurate in spelling and format.

Upon successful completion of this class, students will be able to:

• Understand the different functionalities of the ACCURO system.
• Effectively use the ACCURO system for office communication.
• Understand and use the system for document preparation/ editing/ changing.
• Schedule appointments and update/change appointments –internal and patient.
• Effectively use the ACCURO system patient demographics including add, update, search.
• Navigate the EMR system.
• Understand the working areas and charting sections of the system.

Medical Computer Applications 931 incorporates knowledge and skills acquired through Document Preparation 113 and Computer Applications 673. Students need to accurately and efficiently transcribe various written/typed medical documents.

Upon successful completion of the assignments, students will be able to perform the following skills/tasks:

• Create well-formatted, concise, error-free medical documents.
• Demonstrate the ability to multi-task and follow directions competently.
• Work independently to complete tasks using problem-solving skills.

Students will work on and achieve the medical knowledge and skills to work as a MACA in a clinical setting. Students will cover the theoretical areas & develop knowledge in the following basic clinical requirements:

• Proper hand washing
• Doing patient’s vital signs: temperature, pulse, respiration, blood pressure
• Taking patient’s height and weight
• Setting up an examination room
• Cleaning an examination room
• Sterile fields/sterile gloving technique
• Identifying and rapping instruments
• Autoclaving
• Ear Irrigation equipment
• Urinalysis and pregnancy testing
• Spirometry
• Blood glucose and hemoglobin testing
• Snellen Chart

Students will work on and achieve the medical knowledge and skills to work as a MACA in a clinical setting. Students will cover the practical areas & demonstrate competence in the following basic clinical requirements. The students will demonstrate these skills in a lab setting.

• Proper hand washing
• Doing patient’s vital signs: temperature, pulse, respiration, blood pressure
• Taking patient’s height and weight
• Setting up an examination room
• Cleaning an examination room
• Sterile fields/sterile gloving technique
• Identifying and rapping instruments
• Autoclaving
• Ear Irrigation equipment
• Urinalysis and pregnancy testing
• Spirometry
• Blood glucose and hemoglobin testing
• Snellen Chart

This is a basic introductory class to ECG and is theoretical in nature.

Learning outcomes:

• Understand the term electrocardiogram (ECG).
• Use proper medical terminology accurately and efficiently demonstrate how to landmark to perform an ECG.
• Understand how an electrocardiograph works.
• Know what constitutes an acceptable ECG strip printout.

This class is one of the core classes in the clinical section of the Medical Administrative/Clinical Assistant (MACA) diploma program. This class by itself does not fully equip a student to fulfill the requirements of the role of a Unit Assistant. The course will cover key supporting activities to a unit/department in a hospital/medical setting. The 950 class will provide students with the opportunity to learn more about the supporting role of the Unit Assistant and to understand and perform some key tasks in a hospital /medical facility. To work as a Unit Assistant requires the student to take the full program of the MACA diploma. Students will develop knowledge and competence in:

• Basic medical assisting
• Scheduling appointment & patient processing
• Daily operations & safety
• Inventory ordering/ restocking